Frequently Asked Questions

Everything you need to know about creating your personalized photo magnets with GetPotoo.

What products does GetPotoo currently offer?

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At the moment, GetPotoo specializes in personalized photo fridge magnets. More customized gift products will be introduced soon.

How do I place an order?

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Simply choose your magnet set, upload your photo, complete the checkout, and we’ll take care of the rest.

Can I use any photo for my magnet?

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Yes, you can upload personal photos, pet photos, family pictures, travel memories, or any image you love. Please ensure the image is clear and appropriate.

How long does delivery take?

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Orders are usually delivered within 5–7 working days depending on your location.

Is shipping free?

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Yes! We provide free shipping on all orders across India.

Can I cancel or modify my order?

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Because our products are personalized, orders cannot be canceled or modified once production begins. If you make a mistake, contact us immediately and we’ll try our best to help.

What if my product arrives damaged?

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If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos of the product.
We’ll arrange a replacement or refund as per our policy.

Are the magnets strong and durable?

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Yes, our magnets are designed with strong magnetic backing and a protective finish to ensure long life and daily use.

Will my photos be kept safe?

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Absolutely. Your uploaded photos are used only for order processing and are not shared with anyone. They are periodically deleted from our system for privacy protection.

How can I contact GetPotoo?

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You can reach us through the Contact Us page on our website or via our official WhatsApp & email support.